At ASR, we’re only satisfied if you're satisfied. If, for any reason, you're less than thrilled with your purchase, we'll be happy to offer a refund or exchange (only applicable to 14kt gold products-no silver products be part of this.)
All products are eligible for return within 3 days and exchange within 10 days from the date of receipt of the Product for unworn/unused products.This does not apply to any personalized or customised products in terms of selecting your initial – letter or number from the Initial Impression collection. Refunds are also not applicable for 2 motif nazariya and 2 motif kadas where the initial/zodiac or colours are selected to the client’s choice. Customised products also include any products or items where the client has selected a specific gold color – hence any product cusotmised to client’s choice of gold colour will not be eligible for refunds. This does not apply to any personalized/engraved products. Any signs of wear or tampering with the product will make it ineligible for exchange or return.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase.
ASR is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return/exchange any items once they have been altered by a third-party jeweler.
Please note in some locations, it may so happen that our logistic partners do not offer a reverse pick-up. In such a case, we will share the nearest location of our logistic partner where you can drop your ASR product in a sealed envelope. You will not be charged anything for this return shipping if it is within our stipulated time frames.
Get in touch with us by dropping us an email on hello@asrjewellery.com or WhatsApp us using this link https://wa.me/919833120690 . Our customer care executive will be happy to assist you and make the process as seamless as possible.
While returning the product, please ensure that it is unused and packed in the original packaging with the ASR box and pouch and is accompanied by the original invoice and quality certificate.
The refund/exchange will be processed only once we have received the piece and it has been inspected by our QC department. If the product passes QC, you can expect a full refund/exchange within 90 days.
The refund will be processed via credit/debit card in case of online payment and bank transfer in case of cash payment
Oh oops! That definitely should not have happened. But don’t worry we will arrange for a pick-up and replace the piece with a fresh one within 15 days.
Just get in touch with us by dropping us an email on hello@asrjewellery.com or WhatsApp us using this link https://wa.me/ 919833120690.
Please ensure that you take a photograph of the damaged/incorrect piece and send it to us.
All our products are covered under our 1 Month Warranty from the date of delivery. Quality is extremely important to us, so if your jewellery breaks we would be happy to fix it for you on chargeable basis. To initiate the repair process, please contact us on hello@asrjewellery.com or WhatsApp us using this link https://wa.me/919833120690.
Please note our warranty does not cover lost stones, improper use or storage or if the product shows any signs of force, and any modification to the product done by a third party outside ASR. We are happy to replace any lost stones at an additional charge which will be determined on a case to case basis.
Yes of course! We want to ensure your piece is the perfect fit! We are happy to resize your piece as per actual charges within 15 days from the date of receipt of the product. Please contact us on hello@asrjewellery.com to process the exchange.
We want to make the return/exchange process as painless as possible for you– including free shipping! We offer free shipping for all returns/ exchanges and repairs within the stipulated time frames mentioned above!
The shipping to and fro, for any repairs, will be on a chargeable basis.
Please read the following terms and conditions carefully for the same- The buyback value will be 60% of the original invoice value (net of taxes). No buyback on Silver products.
Pieces are eligible for buyback after 1-year from the purchase. A processing fee of Rs 1000 will be applicable.
The refund will be processed only after we have received the piece and it passes inspection by our quality control team. Post this, the amount will be refunded via bank transfer.
This scheme is not valid if any modifications have been made to the piece.
Buyback is only applicable on pieces purchased directly from us- either via our website or through our company representative offline.
The piece must be accompanied by its original packaging, certificate, and invoice.
The buyback policy is not applicable to any of our personalized pieces.